Our connections make us stronger

We develop the technology, they give it meaning through their stories of success.

Get inspired by the stories of people who are overcoming obstacles, pursuing their dreams and redefining their purpose.

Soft skills for hard tasks

 

Juan Bravo
Gestión de Personas - Perú

We have to strengthen leaders in the areas of safety and quality

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Women who go after their dreams

 

Hugo Ojeda
GMANLO Asociados - Ecuador

When women become self-aware, accept themselves and bring this to the business world, the resulting economic development can be impressive

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A winning team... should never change?

 

Diego Román
Influenser - Ecuador

Within months, the organisation showed significant results in both working style and organisational culture

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More human organisations. Meet Javier

 

Javier De La Garza
Aeter Quest - México

Employees are helped in achieving their purpose when they understand the reason behind their job position

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Experiment and adapt. Meet Elena

 

Elena Cerón
People Awareness - México

We must be willing to be uncomfortable in order to pursue change

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Be a Catalyst for change

 

Julio César Salinas
Trascendere Personal & Business - México

My project for 2020 is to unleash a culture of professionalization in people who work in the areas of consulting, coaching and mentoring

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All-terrain leaders

 

Juan Jaramillo
Gente Smart - Panamá

Transversality means the leader's developable capacity to move between areas and projects. This helps them understand the business in a more comprehensive way and, therefore, make wiser decisions

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Transform to progress

 

Rocío López
OEXL - México

Identifying talent in order to invest in that individual and develop them is key to progress

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Investing in the future

 

Alonso Escalante
Right Management - Perú

It was motivating to have the opportunity to support the future of this country and see how they set off on their self-awareness journey

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Moving forward with innovation

Oliver Socas
Advice - Uruguay

Digitalisation should not lead us to overlook the fact that there are people on the other side

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Starting over. Get to know Carolina

Carolina Bussadori
Id Expansive – Italia

When the only option is to change...

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Creating real connections

Paula Quinsee
South Africa

Bring back human connections

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Openness to changing environments

Diego Andiarena
Argentina

Companies and people alike must be extremely flexible in states of uncertainty. Technology and the digital world is a great ally that helps us in our day-today and to make it through turbulent times

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The digital revolution starts with people

Wade Cooper
South Africa – PDA International África

If you don't know yourself, you cannot lead others toward change

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Boarding the digital ship. Meet Edgar

Edgar Arechavaleta
México

Growth would have been impossible without digital technology

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Going digital to measure

Admin Ramírez
México

“Adapting to a Digital Mindset will help people and companies alike to reach new levels

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Soft skills for hard tasks
JUAN BRAVO | Gestión de Personas – Perú
www.gestiondepersonas.pe

We tend to associate certain industries with required skills and because of that, we unconsciously limit people’s potential. However, Juan Bravo, a consultant for People Management in Peru, dedicates a large part of his work to making a difference in the mining and construction industries.  
Juan is in charge of training plans for different departments we tend to identify as “hard” or closed. These plans pose a challenge for both organisations and employees because after completing a degree as an operator or technician, and being promoted to supervisor, they face a new change that, while it can generate resistance at first, in the end leads to improvements in all facets of the organisation. When employees reach the status of supervisor, they gain access to training plans to develop their soft skills. The benefits of these plans is that they act as a complement to their know-how and experience. It motivates employees to foray into areas that have not been tapped into thus far and which, at the same time, complement their know-how and experience.  
Although it is a challenge, there is another parallel challenge in today’s world called safety. Up to now, its focus has been on the corrective stage, but its goal is to move towards the preventative stage. Creating an organisational culture that leads to a 180 turnaround in which the focus is placed on safety and no longer so much on quality is the future. “Safety must be built into the culture,” Juan Bravo affirms. “We have to strengthen leaders in the areas of safety and quality”. This doesn’t mean that quality is pushed aside, because it is part of company branding, but it does mean understanding that it’s not the only thing that matters to employees. Understanding that 95% of mistakes are due to human error steers us to the relevance of safety protocols and people’s profiles. This is where the behavioural profile helps us focus our work and, at the same time, defend our decisions.  
Juan Bravo is a pioneer in an industry that “is still in the turbulent stage because change is always hard”, but he is going to need increasingly more development of soft skills, not just in managerial or executive positions, but at all levels. Empowering areas of opportunity in all sectors! 

Women who go after their dreams
HUGO OJEDA | GMANLO Asociados – Ecuador
www.gmanlo.com

There are increasingly more people across the globe who are willing to go that extra mile in pursuit of their dreams, as there are also increasingly more organisations, both public and private, that decide to accompany them on this path towards achieving their goals.  
In this sense, the United States Embassy in Ecuador, the Quito Chamber of Commerce, in conjunction with Hugo Ojeda, partner at GMANLO consulting firm, decided to support entrepreneurial women across the country, providing business training and a space where they can participate and interact with each other and continue working towards their dreams.  
This is how “Academy for Women Entrepreneurs” (AWE) started, a free programme that is up and running in 8 major cities around the country, including the capital city. The course provides global know-how, methods and tools in the areas of finance, marketing, and sales, as well as the opportunity to participate in entrepreneur fairs that open new doors to these women who want to accomplish their purpose and feel fulfilled working towards their goals in the world of business. “Limit” becomes nothing but a word when a person is given the opportunity to grow.  
So far, this initiative has achieved outstanding results: 91% of participants were able to improve their branding image, 41% improved their sales, 36% generated employability, and more than 63% have been able to increase their income. “It’s important and interesting to see the changes in women when  they identify their skills, strengths and also when they’re supported by a scientific report like the PDA Assessment”, says Hugo Ojeda.  
Recognising both past and present has been essential to being able to set the scene in terms of their goals and future plans: AWE, which has already been recognised by the Women Economic Forum, aims to benefit 1500 women, implement the programme in 50 cities, provide business coaching, and offer seed money for businesses with opportunities for expansion.  
Let’s become drivers for change by supporting the dreams of those around us! 

A winning team… should never change?
DIEGO ROMÁN | Influenser – Ecuador
www.influenser.ec

“Get out of your comfort zone” and “never change a winning team” are phrases we hear often, which are becoming increasingly more common, but which are completely different. In fact, they denote opposite ideas and this is what Diego Román, co-founder of the HR consulting firm Influenser, faced during one of his projects.  
Being a driver for change can be just as easy as it is difficult, depending on the context in which we find ourselves. In the case of Diego, the Director of an organisation with 25 years of experience in the financial industry, which had good results and was consistent with employees, realised that the company had “plateaued and wasn’t growing” and thus he called Diego and asked him to make a change and challenge the employees to make a shift and turn things around at work.  
The process was difficult and, in all honesty, he faced resistance from some staff who didn’t believe it was necessary to change, to create alignment, to solve problems and, to some extent, even to move forward. As steps were taken and completed, past unresolved problems resurfaced, mistakenly thought to have been previously resolved. There was resistance from key sectors and executives, who after navigating a separate awareness process with different methods, finally surrendered to change. “Never change a winning team”; while the goal wasn’t to change team members, it was to change their attitude so they could overcome and achieve results they didn’t have nor envisioned. The road was long and at times quite challenging, but in the end they achieved their goal. The organisation began to have more communication, cohesion, managerial team alignment and the results were notable both in employee working style, organisational culture and selection processes. The project was so successful that today, Diego Román is tackling phase 2 of the project: individual coaching, follow-up with employees and various interventions in work meetings. Getting out of our comfort zone turns us into catalysts for change! 

More human organisations. Meet Javier
JAVIER DE LA GARZA | Aeter Quest – México
www.aeterquest.com

Javier De La Garza, founder of Aeter Quest Mexico, decided to focus his attention on people that form part of organisations, not just as employees, but precisely because of what they are, human beings full of energy, who have families, friends, loved ones, activities outside of work, projects, and dreams. “People have their own reasons for living the life they live or how they live it”, affirms Javier.  
Any process that exists in an organisation can serve as an excuse to start a cultural transformation that involves individuals, what happens to them and where they want to go. One of Javier de la Garza’s areas of expertise is change management, but not in the traditional way focused on methods and processes, but rather with the added value of people. He decided to focus on developing the company as a social, work and economic space in which people can perform at the personal and human level in alignment with their mission and life purpose. For Javier, being a driver for change means understanding that employees want to realise themselves as human beings in the companies for which they work, to feel fulfilled there.  
One of his most important cases was the service he provided to a multinational support services company in Mexico. He met his challenge when he found out the annual staff turnover figure in the call centre: 80%. Drawing from his proposal to uplift the human being in the context of the organisation, connect the collaborative factor, and high-performing teams, he was not only able to make the company grow, lower costs, and increase employee performance, happiness and fulfilment, but he was also able to achieve his (at first seemingly impossible) goal. The turnover rate had dropped to 8%. Why? After adding the office of operations, providers and human resources and everything that entailed, people began to have a feeling of self-realisation and intentions to go that “extra mile”. We are drivers for change because we listen to people! 

Experiment and adapt. Meet Elena
ELENA CERÓN | People Awareness – México
www.pawaremx.com

Woman, wife, mother, expat… these are some of the characteristics of Elena Cerón, Director of the consulting firm People Awareness. What changed was that she expatriated. Elena has been married for more than ten years, and over ten years ago she had to face perhaps one of the most costly and different experiences she’s ever been through: moving to Argentina from Mexico because of her husband’s job. For five years this talent management professional was in a foreign land, but one she eventually came to call home and where she raised her children. “I think I had to adapt to many things all at once: being a mother to small children, in a different country, and also trying to find satisfaction in my work life during a period of change in my professional life”. At the start of her career, Elena had focused on processes and structures. But as was to be expected, moving abroad opened doors to a series of changes in mindset. “It was a period of constant adaptation. Asking myself what I wanted for my family, how I wanted to tackle this new phase, etc. (…). For me, Argentina meant allowing myself to let go of beliefs, to experiment, to adapt and help myself”, Elena Cerón says with great joy.  
She began to study coaching, a major challenge since she didn’t know anyone and didn’t know who to form a work group with… her first assignment. It was a huge challenge, but she said that[she] was starting from zero so [she] could only go up“. Coming with habits full of processes and structures and facing life itself and each one of its areas was an obstacle she knew how to face successfully, which she happily shares with us today. All the changes she went through and that shaped her helped her adapt, learn, unlearn, grow, get to know herself, create her own consulting firm, enrich herself through experiences, see situations and people from another perspective and understand that “changes are good or bad depending on the connotation you give them”. Today, Elena affirms that everything she experienced led her to where she is now, to offer integral solutions from the organisational and personal point of view, to challenges truths and to be grateful for each thing and change that made her grow. We’re constantly changing! 

Be a Catalyst for change
JULIO CÉSAR SALINAS | Trascendere Personal & Business – México
www.trascendere.org

Providing tools to people so they can analyse and get to know themselves in order to progress professionally is one of the goals of Julio Salinas, Director of Trascendere Personal & Business, for the start of this new decade. The only constant in life is change and that’s why he is undertaking a project in conjunction with educational institutions that provide consulting and coaching programmes, allowing participants to recognise their skills, abilities, attitudes and know-how throughout their professional lives.  
Coaching processes help individuals examine themselves and, drawing on the outcomes of this self-awareness, bolster their strengths and work on their areas of opportunity in order to be able to go that extra mile. Also, not only is it a personal process but along the way and particularly towards the end, one’s personal growth also functions as a trampoline for the development of those around them. And what better than to help people, be it loved ones or employees, to reach their full potential?  
With this in mind, in 2019 Julio Salinas began to work alongside an organisation dedicated to providing technology solutions to improve communication and teamwork among employees. The Human Resources Manager said: “It was really helpful for us to start with an x-ray of each team member. This helps us understand their role, strengths and weaknesses in order to start out more open and to always promote teamwork (…). Personally, it has greatly helped me improve my relationship with the team and better yet, some members who weren’t convinced about starting this process are now the happiest and most committed”. Guiding people towards self-awareness turns us into drivers for change! 

All-terrain leaders
JUAN JARAMILLO | Gente Smart – Panamá
www.gente-smart.com

One of the changes and transformations that the world of talent management is undergoing is tied to leaders. Generally speaking, we are used to having just one leader who is in charge and who leads the path towards the organisation’s goals. This work method appears to work well, but what happens when that leader leaves for whatever reason and the project must go on? Pressing pause isn’t an option, but naturally the speed of the project is going to decrease.  
Upon seeing these situations, and with a willing mindset open to change, Juan Jaramillo, CEO of Gente Smart in Panama, envisaged a transversal leaders programme, which he first launched at his own organisation in order to then set the example and be able to apply it with his customers. Since 2019, Gente Smart manages projects in this manner. Its leaders become not only more agile in how they address issues, but they are also able to move between areas, topics and projects, giving them flexibility and dynamism.  
A clear example is a top global sportswear company that wanted to elevate its leaders to another level. The programme consisted of taking directors from different departments and transferring them not only to different departments, but also to different countries. That is how a human resources manager from Panama was given the challenge to live in a capital city like Tokyo for two years and form part of the financial team. And this is precisely how the goal of Gente Smart was named “Talent 2020”: according to Juan Jaramillo, this year all employees, and leaders in particular, must be able to move around comfortably in at least 90% of projects through knowledge transfer, thus enabling everyone to adapt and projects not to be interrupted by unforeseen issues. Developing transversal and adaptable leaders turns us into drivers for change! 

Transform to progress
ROCÍO LÓPEZ | OEXL – México
www.oexl.com.mx

Restructurings always cause movements within organisations and at times even uncertainties among employees. There are different reasons that can cause this feeling and one of them is not knowing what the future holds or what steps to take. It’s also a reality that in many cases, adapting national internal structures to international business structures can cause teams to shrink or to stop existing altogether because they begin to be outsourced.  
This is the case that OEXL faced with an international customer: a bank that had been purchased by a larger operation. Rocío López, Deputy Manager of Marketing and Innovation for OEXL, explained the current reality: the bank was about to move the IT team because adapting to the requirements of their new “mother” company entailed changes. Employees that had been part of the organisation for years would no longer be, which would not only impact their personal and home lives, but the company as well. OEXL’s counteroffer was based on making the most of the resources they already had, highlighting their potential and the fact that they could adapt to other teams. The first step was to identify leaders and staff to take the second step: a development and training programme aimed at giving them tools to be able to respond to the outcome expected by the international board and thus keep their jobs and remain at the company, but in another position. 
The bank ultimately agreed to the proposal and to continue training leaders in order to retain employees, their experience and know-how. Finding new ways to solve problems turns us into catalysts for change! 

Investing in the future
ALONSO ESCALANTE | Right Management – Perú
www.right.pe

Being a driver for change entails prioritising the future without losing sight of the present, as this is what will set the scene for the goals we want to achieve. In order to make a difference, we must have the ability to listen, to put ourselves in the other person’s shoes and provide them with tools that help them transform their current reality. It was in this pursuit that a bank decided to invest in the education of a group of at-risk teenagers in order to help them embark on a self-awareness process and be able to participate in an employability programme.  
Alonso Escalante, Project Administrator for Right Management in Peru said that throughout the programme, in which the bank participated for two years in a row, they had the opportunity to serve high school upperclassmen (aged 17 to 20) so that they could visualise their long-term professional and personal goals. “Having this experience reminded us what we were like at that age and helped us be able to approach them from a place of greater understanding, certain that it was an important moment in their lives”, said the project administrator. The participants selected by the department financing the project were given the task of participating in workshops that would strengthen their soft skills such as communication, listening and teamwork, and which would give them more tools for their eventual job search. Let’s invest in the education of our future! 

Moving forward with innovation
OLIVER SOCAS | Advice – Uruguay
www.advice.com.uy
We are part of a reality of constant change in which not adapting means not moving forward. Those people or organisations struggling to innovate and adapt are the ones that do not accept being stuck in the past. Advice, a leading human resources consulting firm from Uruguay, is one of the companies which accepted the challenge of changing its mindset and becoming a change accelerator by means of its Innovation team. “I have always believed in connecting human talent carefully, with dedication and craftsmanship,” said Oliver Socas, Innovation Manager at Advice. Due to the fact that the consulting firm put people first, the index of employee satisfaction has risen considerably. But that is not all; its team was recognised by the National Innovation Agency of Uruguay for its contribution to the digital transformation and change in the mindset of the country’s labour market. Ever since leaders were encouraged to use innovative tools, adopting digital trends but always keeping in mind that they are dealing with people, the results they have achieved have been highly positive. “We provide training to the teams, we award scholarships in other countries for them to expand their training, we participate in events and fairs, and we invite pacesetters from other parts of the world so that we can learn from their experiences,” says Oliver. We are accelerators when we innovate while taking people into account!

Starting over – Get to know Carolina

CAROLINA BUSSADORI | Id Expansive – Italia
www.idexpansive.com

All kinds of crises lead people to change not only their jobs and careers, but also life decisions, circles of acquaintances and, on some occasions, even the country where they live. What is important is how to deal with that change and adapt to the new reality.
This is the case of Carolina Bussadori, born and raised in Argentina, who seemed to have her life almost figured out: family, friends, a job and a stable situation. However, everything changed when, at the beginning of the new millennium, a socio-political and economic crisis struck her family, as well as many other families. The reality I knew had changed overnight: “I went from having a lot to having nothing.”

Carolina had worked all her life as an employee in the human resources area in the province of Cordoba. Her Italian blood as well as speaking Italian allowed her to cope with the crisis by choosing to live in Italy. “I was convinced it would be easy to find a job, but I spent more than one year looking for one. I started over.” The moment when expectations clash with reality is not easy. During this stage of searching, asking questions and struggling to move forward in pursuit of a better future, Carolina changed her profile. Without meaning to, she realised that she had come out of her comfort zone not just because she had moved out, but also because she started to adapt to what the environment required “through blood, sweat and tears.” Finally, she worked as an employee in the recruitment area from 2001 to 2010. In that year, she took a turn in her career and decided to make her own way. “I don’t regret having become independent.” Self-confidence and the potential we know we have make us change accelerators.

Creating real connections

PAULA QUINSEE | South Africa
www.paulaquinsee.com
We are engulfed in a constantly changing world as well as one of the most major and dangerous epidemics, but at the same time, the silence we hear out there is loneliness. According to TED Speaker Paula Quinsee, “nobody is talking about this epidemic. Loneliness and depression are caused by people disconnecting from their environment”. Is this due to the ground gained by technology? Perhaps. Certainly it isn’t solely responsible, as we are all witnesses to and players in the advantages of technology both at work and in our own day-to-day. Having a Digital Mindset does not necessarily mean going digital on all fronts, but rather being able to merge the human dimension with technology; “we have to learn to use technology without overlooking the human element”, explains Paula. One of the major challenges that companies face is building real and authentic connections. Reminding people that they are valued and that their contributions are important. Operating within the tech world has its benefits, and the fact that companies are moving in this direction has its advantages. The PDA Assessment is an example of what the TED Speaker is talking about, as it is a tool that is available remotely, easily accessible, and provides online feedback. We can use the advantages of reporting through its algorithms at both the individual and organisational level to look at employee strengths and areas of opportunity. It’s crucial that people see they are important to companies and their environment. Responsible use of the tools at our disposal thanks to technology and the fourth industrial revolution will make the difference in terms of what type of Digital Mindset we adopt. Let’s encourage real relationships!

Openness to changing environments

DIEGO ANDIARENA | Argentina
www.pcglatam.com

The society is certainly experiencing a scenario for which it was not prepared. The situation has forced us to adopt social distancing measures for fear of contracting a virus for which there is still no treatment. For some it’s easier, for others it’s proving more difficult. Companies, governments and even families are separated from each other. What we took for granted just a few weeks ago, no longer exists. From an organisational perspective, this changing environment in which we are immersed has shown that it is necessary that we not only implement a digital transformation, but also to educate employees within the #DigitalMindset paradigm. Working from home is often seen as a perk, but the reality the world is facing today has obligated us to make it the norm, and one of the main challenges companies are facing today is maintaining productivity and motivation. “The challenge now is to understand and to deal with the way in which employees themselves go through this isolation process. We should use this stage for constantly learning about how we operate technologically and how each person experiences the situation,” says Diego Andiarena, CEO of PCG Latam Consulting. Technology in this context is on our side, it is up to us to take advantage of the situation to our benefit and learn new processes. “Until now, everything related to the digital and technological areas has been considered as a kind of important accessory. But now this areas have become essential and indispensable, not only to help us cope with isolation, but also to enable organisations to continue operating,” says Andiarena. He adds that the Digital Mindset consists of openness to what is happening around us, to the changing environment, and adapting to new ways of doing business and linking up with customers and providers.

The digital revolution starts with people
Wade Cooper | PDA International África
South Africa

When a problem arises, we often ask, do you want to be part of the problem or the solution? Obviously we want to be part of the solution. But often times, if problems keep arising for the same reasons and we don’t seek innovative ways to tackle hurdles, are we actually being part of the solution? Wade Cooper, Director of PDA International Africa, reflects on the relationship that exists between the digital world and people.

The technological revolution, artificial intelligence and Digital Mindset are extraordinary for improving people’s lives and discovering new ways of problem-solving. However, we must always fight to ensure that we put people first. Allowing someone to discover self-awareness will help them build on their strengths and work on their areas of opportunity. “We must look at technology as a departure point because, if we don’t, we’ll continue to have the same problems we have had throughout history”, claims Wade Cooper.
“Companies prefer to first check that people have the digital skills required and then analyse their actual skills”. Given this situation, the South African “Future Leaders” programme understands the relevance of self-awareness to properly take care of people. First of all, self-leadership, wherein we grasp learning in order to tap into one’s potential, and secondly, leading change through change skills, and lastly, leading others. The order isn’t random. The goal is to develop self-aware leaders that are able to lead this fourth industrial revolution from the human perspective, but with a Digital Mindset. Let’s develop more digitally humane leaders!

Boarding the digital ship – Meet Edgar
EDGAR ARECHAVALETA | México
LinkedIn

Reading and analysing the environment is fundamental. But having the ability to discern what is necessary in order to continue moving forward is indispensable. Such is the case of Edgar Arechavaleta of Mexico, who works for a leading company in the food industry, and noticed that the company was in a critically defining moment in terms of geographic expansion. The decision lied in whether or not to board the digital ship or continue doing things as they had always been done. “Management seemed to be resistant to change. They were part of a generation that didn’t trust what wasn’t on paper. It took me a long time to convince them to join the technology bandwagon, but I was able to eventually”, said Edgar. In the company’s almost 25 years in business, there had never been any type of digital update policy, but finally, after fighting for what he believed was necessary, Edgar achieved one of his goals: to institutionalise the company through software. The best part of the story? Those who seemed most resistant at the start are now ambassadors for digitalisation at the company.
Not only have they seen the obvious advantages, such as efficient use of physical space, measuring goals, assessing performance, streamlining bureaucratic processes, improving metrics and being more ecological; but it is the employees who appear to be happiest with the implementation. Showing them that they were part of a system that had become obsolete would prove to be a difficult mindset to change. However, Edgar knew how to understand needs and “fears” of the unknown and used this to his advantage.
Going digital is what has now allowed the company to go beyond the borders of Mexico and expand globally. Being certain of our position is what will help us achieve our goals!

Going digital to measure
Admin Ramírez | México
www.pdainternational.net

Having a Digital Mindset does not mean the ability to use technology but rather the ability to change the way in which we “live” in the world by incorporating technology into our lives and daily processes. This is applicable to companies and the general public alike, since we have increasingly more access to apps, programmes and platforms, etc. that allow us to organise our lives, plan projects, learn and even digitally manage and monitor our health.
Over the course of my years working for PDA International, I have had the opportunity to be a part of our own digital transformation as well as that of some of our customers; I have been able to see that in order for the process to be successful, we must be patient, because it takes time to see results. That time must involve metrics that measure and monitor different goals, as well as an implementation process where leaders share the same mission: to transmit what the company is trying to achieve through helpful leadership.